1. Student Policies
AFMA will provide the highest level of service to clients undertaking educational services.
Delivery of services will comply with all government statutory regulations and registered training organisation requirements.
All client service procedures will be developed and applied within the Vocational Education and Training Quality framework.
As a Registered Training Organisation (RTO), AFMA must ensure that it complies with National Vocational Education and Training Regulator Act 2011 including VET Quality Framework.
AFMA has developed appropriate policies, procedures, tools, resources and operational guidelines to support these standards.
For further information on the standards please refer to: < http://www.asqa.gov.au/for-training-organisations/rto-obligations/maintaining-compliance.html>
As part of the commitment to quality improvement and the process of identifying risks to the business, AFMA will undertake a continual review of existing policy, procedures and content materials relating to educational services offered.
AFMA will use the self-assessment tools form to review compliance with the individual Standards for NVR Registered Training Organisations on an annual basis. This review will be undertaken by the General Manager, AFMA, or relevant nominated personnel.